Withdrawal and refunds

Version of 2026-11-12 · The German version is binding.

This page applies to paid Plus contracts with consumers. There is no right of withdrawal for free accounts or granted access because you pay nothing. Plus is sold by our online retailer Paddle.com (Paddle.com Market Limited, Merchant of Record); payments and refunds are handled through Paddle.

Refund

You may return Plus within 14 days of purchase without giving reasons. You receive the full price back without deduction, even if you have already used Plus. You can request a refund:

• using the “Withdraw contract” function on this page (after signing in), or
• at Paddle via paddle.net (enter your order or email address there), or
• by email to support@sprachfuchs.com.

The refund is sent to the payment method used for the purchase. It usually arrives within 14 days. The statutory right of withdrawal in the following section applies in addition.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us (Nils Niemann, c/o MDC#dev, Welserstraße 3, 87463 Dietmannsried, Deutschland) of your decision to withdraw by an unequivocal statement, for example a letter sent by post or an email to support@sprachfuchs.com. The easiest way is the “Withdraw contract” function on this page (after signing in). You receive confirmation by email with the date and time. You may also use the model withdrawal form below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we must repay all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we receive your notice of withdrawal. We use the same payment method for the repayment as you used for the original transaction, unless we expressly agree otherwise with you; you will not be charged any fees for the repayment.

If you requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the withdrawal, compared with the total scope of services provided for in the contract. We offset this amount against the repayment.

Early expiry of the right of withdrawal

For a contract for the provision of services, your right of withdrawal expires when we have fully performed the service, if we began performing it only after you expressly consented and at the same time confirmed that you knew you would lose your right of withdrawal once we had fully performed the contract.

Model withdrawal form

(If you wish to withdraw from the contract, you may complete this form and return it to us.)

• To: Nils Niemann, c/o MDC#dev, Welserstraße 3, 87463 Dietmannsried, Deutschland, email: info@sprachfuchs.com
• I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: Sprachfuchs Plus
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s) (only for notification on paper):
• Date:

(*) Delete as appropriate.